Who the hell are these people and why do they keep screwing up??? They don’t seem to learn from past mistakes.
Amazing infographics. If it’s not here you don’t need to know.
Be sure and check out Marketing Pilgrim at the link below.
What questions would you like to see answered in greater detail regarding the Facebook experience? Maybe the folks at iStrategyLabs can dig a little deeper for us?
The “niches” are getting bigger and bigger…
Interesting experiment but SoMe can be accessed using mobile devices. I’ll look forward to learning how many students were really affected!
I read a blog yesterday with what I considered a very inflammatory theme: Social Media is a fad. Fortunately I read through the entire post and at the end I had to agree that with the true theme which is SoME is not the end – it is one of many means to an end. It will evolve and change as information changes (and that will be verrry fast).
I have been in the work world for more years than I care to remember sometimes and it appears I will be in it for more than I had originally planned. I used to have a secretary now I do all my own communications. I planned for an annual sales meeting over three weeks way back when. Now I can download the info in a half hour. I actually received all my payments via checks in the mail. That may have never happened to you.
Is this massive change in how companies operate the reason we often neglect to provide basic training? When all is said and done some things NEVER change.
- Customers do not care what you are hearing from anyone else but them.
- Your business development is totally dependent on your customer’s business development.
- They are uninterested in your cost saving measures unless they benefit and even then it cannot affect customer service.
- You must take away the risk from purchasing your product/service whether it’s a personal relationship, a long history of working together or something so extravagantly wonderful it would be worse not to buy it.
- Sales cannot be left to the sales people. Everyone has to involved.
- Bad employees have to be terminated immediately. You are who you surround yourself with.
Can you do that with SoMe? You bet! Are there other ways? Absolutely. Just don’t forget basic strategy. Without it all the tactics in the world won’t make a difference!
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- Customer Service: Building a Customer-Centric Business (womensblog.score.org)
- 5 Things Social Media Can’t Do (e1evation.com)
- Social Media Checklist (June 2010) (slideshare.net)
- Basic Email Basics (insights-group.com)
- A few words about large scale social change via social media at TEDxMarin (cnewmark.com)
- How should businesses adopt social media: early bird or second mouse? (freshnetworks.com)
One of the downsides of the exponential growth of information is that it’s hard to know who to trust.
Most people go through the five stages of grief when they have to deal with information they don’t really want.
- I don’t need to go on Facebook. I don’t want to read what someone ate for breakfast on Twitter. Who would hire somebody just by looking at LinkedIn?
- I don’t have time for this!
- I’ll try it but I’m going to hold on to my Yellow Pages ad.
- This is the only way to get new customers and I don’t know how to manage all the time and money this is going to cost.
- Okay. I’m getting on board.
The most dangerous step for businesses is Step 3. You’re not really committed.
When you don’t know what you don’t know all advice sounds good. So it’s not a hard decision to throw money at the first person you meet who says s/he is an expert, guru, consultant.
Often what happens is that you immediately head back to Stage #1. Stage #2 hits you a lot harder when your scarce resources have returned nothing.
In the land of the blind the one-eyed man is king! Don’t agree to anything you don’t understand unless you actually have two eyes open.
I’ve discovered a new malady. One that seems to cross socio-economic, age and gender lines. One that is openly discussed during meetings about social media. One that creates an instant bond with other sufferers. One that is kept under the radar during family time or socializing.
It’s called connectile dysfunction.
There are two forms. And neither is better than the other.
The first form is easily diagnosed. It’s the person who seemingly cannot detach from his/her virtual connections for any reason. You see them on the street, in restaurants and at their children’s recitals. Arrival at every venue is worth mentioning on Foursquare. No email can remain unopened because it could contain a link to…well, who knows unless you look! People who previously scoffed at gamers have become farmers and Mafia members on Facebook. They are the ones who forced human resource departments to develop social media policies so actual work gets done during work hours.
The second form is not so easily recognized. These people refuse to get connected. While this isn’t much of an issue on an individual basis it can create real problems for businesses run by affected owners and managers. Customers now expect they will find what they need and want online even if they go offline to actually buy it. Companies that refuse to meet their customers where they are will eventually go out of business even if their Yellow Pages ad is paid through the rest of the year.
I’m sure people don’t see it in themselves. If they could would they spend time online every day even Sunday?
I’d like to know what addiction isn’t serious but I digress.
A class of 200 students disconnected from all electronic media for 24 hours after which they blogged about their experiences. The accumulated 110,000 words were centered around “bored, distracted, dependence, difficult” among others. The infographs in the study are great visuals.
When I saw the first paragraph of the results of the study I couldn’t believe it. Are you kidding me?
Then I got down to the part that made complete sense. This wasn’t about gaming or finding a new bar or any of a million other things you can do with a phone or social media.
They said they felt disconnected from their family and friends.
Wow. I get that. It’s just that I get it from being online all the time.
Talk about your generation gap.
The five highlights in the article are amazing! They spell out the future of communication. Ignore at your own risk.